Frequently
Asked Questions
Field
Operations
Commissioners
| Conservation | Customer
Service
Projects | Cross
Connections
Fluoride | Water
Supply and Restrictions
Who
do I call in case of an emergency if I have a problem with
my water or sewer?
What do I do if my sewer grinder pump alarm
flashes and a horn sounds?
What do I do if I experience toilets
or sinks that do not function normally?
What do I need to do before I dig on my property?
How close can I plant shrubs to the fire
hydrant in my yard?
Who
do I call in case of an emergency if I have a problem with
my water or sewer?
Please call the District at (425) 392-6256 if you experience
a water or sewer emergency. The District offers a 24-hour
call out service. If the office is closed, you will hear
a voice mail message directing you to a water or sewer emergency
staff person.
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What
do I do if my sewer grinder pump alarm flashes and a horn
sounds?
The grinder pump system is designed so that a light
will flash and a horn will sound in the event of an operational
problem. You will find a button to silence the alarm on
the external portion of the electrical box. Push this button
to turn off the horn and call the District. A field person
will respond to check out your system.
Do
not treat your grinder pump system like you would a gravity
sewer system. Your system is unique, so you should only
put biodegradable products down the drain. Try to use liquid
dish soap and liquid laundry detergent. Do not place trash
or debris into your system. Also, do not put large amounts
of fats, oils, and greases down the drain, since this may
cause your system to fail.
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What
do I do if I experience toilets or sinks that do not function
normally?
If
you experience toilets or sinks that do not drain as usual,
and you have attempted unsuccessfully to clear the drain,
you may call the District and a field person will come out
to check the main sewer system.
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What
do I need to do before I dig on my property?
Before
you dig on your property you should call 1-800-424-5555
to locate underground utilities prior to construction activity.
Local utility companies will respond with in 48 working
hours to mark the location of the utilities at no charge
to the customer. This will prevent any lines from being
damaged during construction. The "locate" marks
are temporary and will disappear after some time.
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How
close can I plant shrubs to the fire hydrant in my yard?
Fire hydrants are required at least every 300 feet for
public safety. Firefighters require a five-foot perimeter
with no foliage or obstacles in order to easily access the
hydrant in case of a fire. When planting near a hydrant,
remember to consider the size the plants will be when they
are fully grown.
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