Frequently Asked Questions - Water and Sewer Field Operations
- Who do I call in case of an emergency if I have a problem with my water or sewer?
- What do I do if my sewer grinder pump alarm flashes and a horn sounds?
- What do I do if I experience toilets or sinks that do not function normally?
- What do I need to do before I dig on my property?
- How close can I plant shrubs to the fire hydrant in my yard?
Who do I call in case of an emergency if I have a problem with my water or sewer?
Please call the District at (425) 392-6256 if you experience a water or sewer emergency. The District offers a 24-hour call out service. If the office is closed, you will hear a voice mail message directing you to a water or sewer emergency staff person.
What do I do if my sewer grinder pump alarm flashes and a horn sounds?
The grinder pump system is designed so that a light will flash and a horn will sound in the event of an operational problem. You will find a button to silence the alarm on the external portion of the electrical box. Push this button to turn off the horn and call the District. A field person will respond to check out your system.
Do not treat your grinder pump system like you would a gravity sewer system. Your system is unique, so you should only put biodegradable products down the drain. Try to use liquid dish soap and liquid laundry detergent. Do not place trash or debris into your system. Also, do not put large amounts of fats, oils, and greases down the drain, since this may cause your system to fail.
What do I do if I experience toilets or sinks that do not function normally?
If you experience toilets or sinks that do not drain as usual, and you have attempted unsuccessfully to clear the drain, you may call the District and a field person will come out to check the main sewer system.
What do I need to do before I dig on my property?
Before you dig on your property you should call 1-800-424-5555 to locate underground utilities prior to construction activity. Local utility companies will respond with in 48 working hours to mark the location of the utilities at no charge to the customer. This will prevent any lines from being damaged during construction. The "locate" marks are temporary and will disappear after some time.
How close can I plant shrubs to the fire hydrant in my yard?
Fire hydrants are required at least every 300 feet for public safety. Firefighters require a five-foot perimeter with no foliage or obstacles in order to easily access the hydrant in case of a fire. When planting near a hydrant, remember to consider the size the plants will be when they are fully grown.